yR
yvonne R

1 reviews | Active since Feb 2019

31 Dec 2024, 10:45

Never buy anything online that will need DSV to deliver.

This must be is the worse courier company in South Africa. I bough a SIM card online from MTN on 29th Nov. It was supposed to be delivered in 1-2 days. DSV finally tried to deliver on 11 December. The biometrics failed so they took the package away. MTN contacted me to 12 Dec to say a manual delivery was approved. This finally happened on 19 Dec, but DSV have lost details of this delivery so SIM has still not been activated by MTN as of 31 Dec, over 1 month since I bought it. The Cape Town branch of DSV seems especially bad and they never answer their phone.

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Replies (1)
DSV Road
DSV Road's reply02 Jan 2025, 10:47
Official
 
Good day  
 
We sincerely apologize for the level of service that you have received and for the inconvenience caused. 
We have sent your complaint to the relevant team for investigation. 
 
They will be contacting you shortly to resolve your delivery query or attend to your query requirements. 
 
Kind Regards, 
DSV Management