FG
Francois G
1 reviews | Active since Dec 2015
30 Aug 2023, 09:11
Never again
I am writing this review to express my utter disappointment regarding the non-delivery of my upgrade phone from MTN due to a failed DSV biometrics check. I took off from work in order to be home to receive my package on the 24th of August, so this is just unacceptable.
Since then I’ve made countless calls to DSV and MTN trying to just reschedule the delivery, without any luck. DSV says I need to speak to MTN, and vice versa. The different departments do not communicate and there’s no accountability whatsoever. No one seems to want to help.
I’m regretting not just going into a MTN store to perform my contract upgrade. This is absolutely the worst customer service I’ve ever experienced.
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Replies (2)
DSV Road's replyOfficial
30 Aug 2023, 09:17Good day We sincerely apologize for the level of service that you have received and for the inconvenience caused. We have sent your complaint to the relevant team for investigation. They will be contacting you shortly to resolve your delivery query or attend to your query requirements. Kind Regards, DSV Management
DSV Road's reply30 Aug 2023, 09:17
Official
Good day We sincerely apologize for the level of service that you have received and for the inconvenience caused. We have sent your complaint to the relevant team for investigation. They will be contacting you shortly to resolve your delivery query or attend to your query requirements. Kind Regards, DSV Management
FG
Francois G's updateReviewer Update
01 Sept 2023, 10:39UPDATE #1
DSV got in touch with immediately after posting my original review. The lady I spoke to assured me that she was going to try and help. She called again later in the day to provide an update. She promised to contact me again the next morning (31Aug). At that point I was feeling positive that I finally ended up with someone who would get this over the line.
Unfortunately I was just let down again. It is now another 24h later and still no communication whatsoever...
In the last week I have spent hours on the phone trying to get help from MTN, DSV and Mondo. Every person has a different story and just hands you over to someone else. At this point, more than a week later, I am no closer to getting this nightmare resolved.
DSV got in touch with immediately after posting my original review. The lady I spoke to assured me that she was going to try and help. She called again later in the day to provide an update. She promised to contact me again the next morning (31Aug). At that point I was feeling positive that I finally ended up with someone who would get this over the line.
Unfortunately I was just let down again. It is now another 24h later and still no communication whatsoever...
In the last week I have spent hours on the phone trying to get help from MTN, DSV and Mondo. Every person has a different story and just hands you over to someone else. At this point, more than a week later, I am no closer to getting this nightmare resolved.
FG
Francois G's update01 Sept 2023, 10:39
Reviewer Update
UPDATE #1
DSV got in touch with immediately after posting my original review. The lady I spoke to assured me that she was going to try and help. She called again later in the day to provide an update. She promised to contact me again the next morning (31Aug). At that point I was feeling positive that I finally ended up with someone who would get this over the line.
Unfortunately I was just let down again. It is now another 24h later and still no communication whatsoever...
In the last week I have spent hours on the phone trying to get help from MTN, DSV and Mondo. Every person has a different story and just hands you over to someone else. At this point, more than a week later, I am no closer to getting this nightmare resolved.
DSV got in touch with immediately after posting my original review. The lady I spoke to assured me that she was going to try and help. She called again later in the day to provide an update. She promised to contact me again the next morning (31Aug). At that point I was feeling positive that I finally ended up with someone who would get this over the line.
Unfortunately I was just let down again. It is now another 24h later and still no communication whatsoever...
In the last week I have spent hours on the phone trying to get help from MTN, DSV and Mondo. Every person has a different story and just hands you over to someone else. At this point, more than a week later, I am no closer to getting this nightmare resolved.