Neglected to collect an urgent package

I phoned and arranged a collection for Thursday 30 August 2015 and was given a reference number: UTI***. When I phoned to follow up where the parcel was it turns out they never collected it.<br> Their reason is incorrect vehicle? It is only a small package and when I queried this \incorrect vehicle"no one could answer me.<br> Now my company is losing valuable production time and they want to charge an additional R1000 if I need it to<br> be couriered by this afternoon. I need this package and I need it urgently not at ridiculous charges as this was the fault of UTI."""