DN
David Naudé
1 reviews | Active since Oct 2016
13 Feb 2019, 16:21
Nedbank credit card
Received a call from DSV yesterday to arrange delivery of my Nedbank credit card. I told them that it is very urgent and they assured me the card will be delivered today. It is 16:20 and still nothing. Phone their call center and you get no answer. The line eventually cuts off. Like I stated it is very urgent. I'm flying out to JHB and need the card delivered immediately!
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Replies (4)DN
David Naudé's updateReviewer Update
13 Feb 2019, 17:10and no surprise, it's after 17:00 and they didn't pitch up! and no response...
DN
David Naudé's update13 Feb 2019, 17:10
Reviewer Update
and no surprise, it's after 17:00 and they didn't pitch up! and no response...
DSV Road's replyOfficial
13 Feb 2019, 18:31Good day Dawie N,
We sincerely apologize for level of service that you have received and for the inconvenience caused.
We have send your complaint to the relevant team for investigation, you will be receiving a call shortly.
Kind Regards,
DSV Management
We sincerely apologize for level of service that you have received and for the inconvenience caused.
We have send your complaint to the relevant team for investigation, you will be receiving a call shortly.
Kind Regards,
DSV Management
DSV Road's reply13 Feb 2019, 18:31
Official
Good day Dawie N,
We sincerely apologize for level of service that you have received and for the inconvenience caused.
We have send your complaint to the relevant team for investigation, you will be receiving a call shortly.
Kind Regards,
DSV Management
We sincerely apologize for level of service that you have received and for the inconvenience caused.
We have send your complaint to the relevant team for investigation, you will be receiving a call shortly.
Kind Regards,
DSV Management
DSV Road's replyOfficial
14 Feb 2019, 10:40Good Day Dawie N, Thank you for notifying us about your recent experience with DSV Mounties.
We sincerely apologise for the delay in delivery your parcel.We have escalated the issue to the relevant department to address in order to prevent the issue from occurring again.
Your parcel has since been delivered as arranged.We value your feedback in terms of your experience with our agents as this assists us in improving our service delivery to our clients. RegardsDSV Management
We sincerely apologise for the delay in delivery your parcel.We have escalated the issue to the relevant department to address in order to prevent the issue from occurring again.
Your parcel has since been delivered as arranged.We value your feedback in terms of your experience with our agents as this assists us in improving our service delivery to our clients. RegardsDSV Management
DSV Road's reply14 Feb 2019, 10:40
Official
Good Day Dawie N, Thank you for notifying us about your recent experience with DSV Mounties.
We sincerely apologise for the delay in delivery your parcel.We have escalated the issue to the relevant department to address in order to prevent the issue from occurring again.
Your parcel has since been delivered as arranged.We value your feedback in terms of your experience with our agents as this assists us in improving our service delivery to our clients. RegardsDSV Management
We sincerely apologise for the delay in delivery your parcel.We have escalated the issue to the relevant department to address in order to prevent the issue from occurring again.
Your parcel has since been delivered as arranged.We value your feedback in terms of your experience with our agents as this assists us in improving our service delivery to our clients. RegardsDSV Management
DN
David Naudé's updateReviewer Update
14 Feb 2019, 13:47I would like to thank Chrostopher from DSV who sorted out the issue very quickly! Great service from this guy!
DN
David Naudé's update14 Feb 2019, 13:47
Reviewer Update
I would like to thank Chrostopher from DSV who sorted out the issue very quickly! Great service from this guy!