NaTIS Document Misdelivered, Found in the Street by a Child – Shocking Service from DSV

I am writing to report an unacceptable and deeply concerning experience with DSV regarding Tracking # IYLBT***3.

My NaTIS document was sent to the incorrect town multiple times, despite WesBank providing my full and correct address. WesBank blamed DSV, and DSV blamed WesBank — leaving me stuck in the middle of their unprofessional back-and-forth for over a month. During this entire period, not a single call was returned.

The situation became even worse when the document was never delivered to me at all. Instead, it was later found lying in the street in a different suburb by a child. This is a sensitive legal document containing personal information, yet it was treated with zero care or responsibility.

The recovery of the document happened only because a member of the public stepped in, not because of DSV. This is a complete failure of duty, service, and accountability.

I am demanding a full refund of the courier fees and an explanation as to how such negligence was allowed to happen. Customers should not be placed at risk due to such blatant incompetence.