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Christopher C
1 reviews | Active since Jan 2024
24 Jan 2024, 14:52
My urgent package got completely lost during the process
My urgent package got completely lost during the process. I made numerous calls and sent emails to try and locate it. At one stage I was advised that they were now closed for the Christmas period and could not assist me until 3 Jan 2024, I think. At long last they located the package and it was delivered one month later even though they claim 4 working days for delivery. No refund, no explanation.
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DSV Road's replyOfficial
24 Jan 2024, 15:31 Good day We sincerely apologize for the level of service that you have received and for the inconvenience caused. We have sent your complaint to the relevant team for investigation. They will be contacting you shortly to resolve your delivery query or attend to your query requirements. Kind Regards, DSV Management
DSV Road's reply24 Jan 2024, 15:31
Official
Good day We sincerely apologize for the level of service that you have received and for the inconvenience caused. We have sent your complaint to the relevant team for investigation. They will be contacting you shortly to resolve your delivery query or attend to your query requirements. Kind Regards, DSV Management