My urgent delivery was over a week late, God alone knows how it ended up in Kimberley, then the driver doesn't have a working cell phone to notify us when he's at the gate, so implies that it's our fault because he couldn't get in because he had no means

My urgent delivery was over a week late, God alone knows how it ended up in Kimberley, then the driver doesn't have a working cell phone to notify us when he's at the gate, so implies that it's our fault because he couldn't get in because he had no means of communication to let us know that he's there. Please supply your drivers with phones that work.