1 reviews | Active since Oct 2017
My Nightmare with DSV and MTN
I'm absolutely livid with DSV's service, or rather, the complete lack thereof. This whole ordeal started when I attempted to secure an Uncapped Home Internet 10 Mbps plan from MTN for my parents, who recently moved to a new area in Johannesburg. The saga with MTN was frustrating enough, but DSV's role in this debacle has been downright infuriating.
After navigating through a labyrinth of forms on MTN's website and spending an absurd amount of airtime just to get a callback, I finally made my payment, and DSV was supposed to handle the delivery. The first round was a complete farce. I was assured that my passport would suffice as identification since my ID had been ******. I took a day off work, which means lost income, only for the delivery person to flatly refuse my passport, citing some policy, despite what I was told earlier. The driver had the audacity to claim he was too rushed to resolve the issue, leaving me in the lurch with no internet for my parents and a day completely wasted.
You'd think I'd learn my lesson, but no, I gave DSV another chance. After another agonizing week of filling out MTN's lead forms, I made another payment, hopeful but cautious. And yet again, DSV dropped the ball spectacularly. This time they refused the police-verified copy of my ID, contradicting previous assurances. It's like they're making up the rules as they go along!
I've lost count of the days I've taken off work, the money poured into fruitless airtime, and the sheer mental toll this has taken on me. DSV's incompetence, lack of communication, and utter disregard for customer service have compounded an already stressful situation into an absolute nightmare.
The constant back-and-forth, the contradictory information, and the total lack of accountability are maddening. It's clear that DSV doesn't value its customers' time, money, or well-being. This isn't just about a failed delivery; it's about a systemic failure to provide reliable service and clear communication. I'm beyond disappointed; I'm outraged by the cavalier attitude displayed at every turn.
And let's not even get started on Neville Hendricks, the delivery driver from DSV. Rude doesn't even begin to cover it. The guy's attitude was through the roof, absolutely no help and just added to the frustration of this entire debacle.
DSV, MTN, and Mondo need to seriously sort their stuff out. The misinformation about ID verification for deliveries is just the tip of the iceberg. You guys are running a circus over there, and it's the customers who are suffering because of it. If things don't change, if you don't start getting your act together and ensuring that your reps and drivers actually know what they're doing and treat customers with respect, these bad reviews will just keep piling up.
You all need to take a long, hard look at how you're doing things and make some serious changes, or you're going to keep hearing from angry customers like me. It's beyond ridiculous at this point. Get it together!
And let's not even get started on Neville Hendricks, the delivery driver from DSV. Rude doesn't even begin to cover it. The guy's attitude was through the roof, absolutely no help and just added to the frustration of this entire debacle.
DSV, MTN, and Mondo need to seriously sort their stuff out. The misinformation about ID verification for deliveries is just the tip of the iceberg. You guys are running a circus over there, and it's the customers who are suffering because of it. If things don't change, if you don't start getting your act together and ensuring that your reps and drivers actually know what they're doing and treat customers with respect, these bad reviews will just keep piling up.
You all need to take a long, hard look at how you're doing things and make some serious changes, or you're going to keep hearing from angry customers like me. It's beyond ridiculous at this point. Get it together!