MTN/DSV: 1-3 Day Delivery Guarantee Ignored - Ref: MTN/DSV: 1-3 Day Delivery Guarantee Ignored - Ref: MTNPC-935297KQP***

I am beyond frustrated with the absolute lack of professionalism and service delivery from MTN South Africa and their logistics partner, DSV Logistics.

On 27 March 2026, I placed an order for an MTN 5G Home Router (Ref: MTNPC-935297KQP***). I chose this specific service because MTN explicitly guaranteed a 1–3 working day delivery timeframe. This wasn't just a suggestion—it was confirmed:

On the Product Page before purchase.

On the Order Confirmation screen once the transaction was finalized.

In the specific Terms and Conditions for this product selection on the MTN website.

Despite my payment being instant (Bank Card via PaySec/SISA validated), which removes the need for any "vetting" delays, both companies have failed to honor their side of the agreement.

The Support Nightmare:

Radio Silence: I have received zero email or telephonic updates from MTN or DSV.

Dead-End Digital Channels: Navigating MTN’s website is a lesson in futility—it is riddled with broken links and pages constantly "Under Maintenance."

Social Media Neglect: Reaching out via Facebook, Instagram, and X (Twitter) has yielded no results. These profiles seem to be for marketing only, with no actual customer support capacity.

Call Center Failure: I have spent over 50 minutes on hold across multiple calls, and despite requesting callbacks, I have heard nothing.

I have already initiated the cancellation of my current ISP (effective 01 May) based on MTN's delivery promises. I am a remote professional; internet connectivity is my livelihood. To be told by a consultant that delivery is actually "5–7 days" after I have already paid and agreed to a "1–3 day" contract is a bait-and-switch tactic that violates your own T&Cs.

MTN and DSV: I expect an immediate delivery update and a confirmed tracking number today. This level of incompetence is a disgrace to both brands.