MM
Malehope M
1 reviews | Active since Oct 2020
07 Nov 2022, 11:29
MTN order
I have app**** for an MTN contract, approved and dsv was appointed for delivery Firstly my contact details was captured incorrectly until I had to call and resolve the matter Secondly when the delivery guy comes he tells me the biometric cannot scan my ID And Dsv tells me if the delivery fails again they going to return the order My question is if the scanner is not working how's that my problem? I wouldn't recommend Dsv
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DSV Road's replyOfficial
07 Nov 2022, 11:31Good day Malehope Mogale, We sincerely apologize for the level of service that you have received and for the inconvenience caused. We have sent your complaint to the relevant team for investigation.
They will be contacting you shortly to resolve your delivery query or attend to your query requirements. Kind Regards, DSV Management
They will be contacting you shortly to resolve your delivery query or attend to your query requirements. Kind Regards, DSV Management
DSV Road's reply07 Nov 2022, 11:31
Official
Good day Malehope Mogale, We sincerely apologize for the level of service that you have received and for the inconvenience caused. We have sent your complaint to the relevant team for investigation.
They will be contacting you shortly to resolve your delivery query or attend to your query requirements. Kind Regards, DSV Management
They will be contacting you shortly to resolve your delivery query or attend to your query requirements. Kind Regards, DSV Management
MM
Malehope M's updateReviewer Update
09 Nov 2022, 09:35Second delivery attempt happened
I called MTN to verify contact details that was sent to Dsv and it happened to be correct details
But somehow DSV captured incorrect details and I couldn't receive an OTP
Thank You so Much
I called MTN to verify contact details that was sent to Dsv and it happened to be correct details
But somehow DSV captured incorrect details and I couldn't receive an OTP
Thank You so Much
MM
Malehope M's update09 Nov 2022, 09:35
Reviewer Update
Second delivery attempt happened
I called MTN to verify contact details that was sent to Dsv and it happened to be correct details
But somehow DSV captured incorrect details and I couldn't receive an OTP
Thank You so Much
I called MTN to verify contact details that was sent to Dsv and it happened to be correct details
But somehow DSV captured incorrect details and I couldn't receive an OTP
Thank You so Much