1 reviews | Active since Jul 2022
MTN ONLINE AND DSV DELIVERY
WHAT PATHETIC SERVICE BETWEEN DSV AND MTN ONLINE.
ordered my phone on 17 July. Got confirmation mails and all. 18 July i received mails regarding my order being packed and ready to go. Ok Great. GOT VERY EXCITED. all great so far. DSV then called me to arrange delivery on Friday the 22nd. Driver got here the afternoon. GREAT. WAS VERY EXCITED, then everything just went downhill!!!!!!!! Biometrics failed!!!!!!!!! Tried twice!!!!!!!!!! Driver then just said sorry he cant deliver. That he will report it and then left. Ive called DSV and MTN countless times since Friday the 22nd of July. DSV just says they cant do anything till MTN sends the approval. No one goes the extra mile. I keep asking them to follow up with MTN as they have internal communications with each other, on the other end MTN just keeps transferring me from left to right. No one is helpful. No one knows what they doing. People just coughing and laughing in your ear. The service is shocking. The one just blames the other and its just all getting no where. Ive sent countless complaints mails to MTN and still getting nowhere. Clearly this biometrics is a known issue and all is aware. So why still enforce it???? ITS JUST UPSETTING PAYING CUSTOMERS AND NO ONE CARES. its the 27th of July already and i still dont have my parcel. Everyone is quick to call you when you owe money. But needing help and everyone just sits with their hands in the air. Im disabled and i rely on online shopping etc. But NEVER IN MY LIFE HAVE I EXPERIENCED SERVICE LIKE THIS. HONESTLY. ITS SAD.
What happened to management and supervisors etc. Its like the people at MTN just do what they want. Like no one cares.
Kindly note that your review has been escalated to the relevant department and a team member will be in touch to resolve the matter as soon as possible.
Kind Regards,
DSV Management
Kindly note that your review has been escalated to the relevant department and a team member will be in touch to resolve the matter as soon as possible.
Kind Regards,
DSV Management
So a lady called me at 09:09 am this morning. 28th July. Advising she will escalate and call me back between 1 and 2pm. Its now 3:15pm. No one has called me with any further updates. MTN is also still a hopeless case. Not getting anything right with them. Whats happening DSV. as you guys have direct contact? Updates needed please!!!
So a lady called me at 09:09 am this morning. 28th July. Advising she will escalate and call me back between 1 and 2pm. Its now 3:15pm. No one has called me with any further updates. MTN is also still a hopeless case. Not getting anything right with them. Whats happening DSV. as you guys have direct contact? Updates needed please!!!
Then Mtn mails me this. They just keep passing the buck. No one knows anything. All just mail me different nonsense, not listening. Not assisting to resolve. Like no one cares. Still nothing resolved. Tomorrow is Friday the 29th already. And still no PARCEL. Just because of a biometrics failure, AND MTN AND DSV KNOWS OF THESE BIOMETRICS ISSUES AS ITS BEEN HAPPENING SINCE 2020. as stated before. Why still implement it then. I gave my proof of residence and ID. Its only the biometrics that failed. Because of a system error. I WANT MY PARCEL TOMORROW!!!!!!!
Im gatvol now. Here in this mail MTN advises an agreement must be made via myself and DSV. Then on another mail they advise MTN ***** Team will validate and advise.
WHAT THE HELL?!!!!! I just want my phone i ordered!!!!!!!!
Then Mtn mails me this. They just keep passing the buck. No one knows anything. All just mail me different nonsense, not listening. Not assisting to resolve. Like no one cares. Still nothing resolved. Tomorrow is Friday the 29th already. And still no PARCEL. Just because of a biometrics failure, AND MTN AND DSV KNOWS OF THESE BIOMETRICS ISSUES AS ITS BEEN HAPPENING SINCE 2020. as stated before. Why still implement it then. I gave my proof of residence and ID. Its only the biometrics that failed. Because of a system error. I WANT MY PARCEL TOMORROW!!!!!!!
Im gatvol now. Here in this mail MTN advises an agreement must be made via myself and DSV. Then on another mail they advise MTN ***** Team will validate and advise.
WHAT THE HELL?!!!!! I just want my phone i ordered!!!!!!!!
No replies or calls from DSV since the lady called after my first post. She was going to call back and never did!!!
No replies or calls from DSV since the lady called after my first post. She was going to call back and never did!!!