RE
Riandri E

1 reviews | Active since Apr 2024

22 Oct 2025, 12:22

MTN DSV AND MONDO WORST SERVICE EVER We have upgraded our MTN Device, DSV has the device, DSV cannot deliver the device as the number supp**** to DSV is incorrect. DSV refuses to update the number as they state we have to phone MTN. We have phoned MTN 5 t

MTN DSV AND MONDO WORST SERVICE EVER We have upgraded our MTN Device, DSV has the device, DSV cannot deliver the device as the number supp**** to DSV is incorrect. DSV refuses to update the number as they state we have to phone MTN. We have phoned MTN 5 times whom has escalated the issue. Mtn states that we have to phone your company(Mondo) to get the issue resolved.

We have tried to get a hold of a mondo Agent numerous times and unfortunately have not been successful.

At this moment in time we are leaning towards rather canceling the upgrade as between 3 parties we are not getting any assistance with this situation.

I do believe it is utterly ridiculous the process we have to go through and the level of poor service we are receiving.

Just to note, the DSV agents are extremely rude and just drops the call while you are talking to them. They also just point blank refuse to be of assistance. Will never recommend DSV to any other party, by far courier with the worst service!!

0
Replies (1)
DSV Road
DSV Road's reply22 Oct 2025, 12:34
Official
Good day
 
We sincerely apologize for the level of service that you have received and for the inconvenience caused. 
We have sent your complaint to the relevant team for investigation. 
 
They will be contacting you shortly to resolve your delivery query or attend to your query requirements. 
 
Kind Regards, 
DSV Management