MTN CELLPHONES UNDELIVERED SINCE 30 OCTOBER

I’m more than appalled and angry at your service. I app**** for a contract with MTN online and everything was completed, my cellphones sent to you because I believe they trusted that you’re an efficient service provider however you’ve done all you can to let me know that you’re nothing but efficient.

On 30 October 2023 at 07h07 you sent me an sms with reference number YMD5EA241DBB3 and said that my parcel would be delivered that same day, however no package arrived and no one contacted me with an update as to what was happening.

The following day still no delivery was received and still absolutely no communication with me, the owner of the undelivered parcel because I’m just irrelevant so was my delivery, why should anyone care when it’s not their package, right?! On 01 November I proceeded to make the dreaded phone call to you and I was told my package says it’s enroute and I couldn’t understand how when it was not delivered and how much longer it would be on route, the consultant said that she’ll request for the delivery to be done again, then she did they request and I got another sms to confirm the new delivery date but alas nothing of the sort happened ofcourse and lo and behold still no communication from DSV because you just don’t give a **** about your clients’ needs. After this 2nd time of no delivery I have no other choice but to call your call centre once again and I keep being told that it’s enroute and when I refused to just be told that and insisted on that consultant getting hold of someone in the Durban office to get real answers I get told that oh sorry, our warehouse got ****** and your package is one of the packages ******, then I asked where the whole debacle leaves me to find out well we’ll contact MTN and ask for a replacement, where that leaves me it’s well you just have to wait for whenever. And until today no one at DSV or MTN has decided to give me a call or explain the situation as to what is happening, offer an apology or give me an answer.

I was left with egg on my face of not being able to give my mom her birthday present all because DSV is incredibly ***********.

Now I want not just an answer, but I want my phones delivered to me by Tuesday 21 November 2023 and I want this email responded to and followed up with a phone call on 20 November 2023!!!!!!!