1 reviews | Active since Sept 2015
MOST ****TIEST SERVICE EVER!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
I HAVE BEEN WAITING FOR MY PARCEL SINCE 17TH AUGUST AND GOT A CALL ON MONDAY AND TOLD MY PARCEL HAS FINALLY ARRIVED AND YET I HAVE NOT RECEIVED IT.
I HAVE BEEN CALLING AND SENDING EMAILS TO THE MTN AND DSV (THEIR COURIER PARTNER) AND BEEN TOLD THAT EMAILS HAVE BEEN SENT TO MTN MANAGER (NOSIPHO) AND DSV MANAGER (JASON) AND JASON HAD EVEN PERSONALLY MADE A PROMISE TO ME SAYING "AS SOON AS YOUR PARCEL ARRIVES , I WILL PERSONALLY MAKE SURE THAT YOU RECEIVE IT IMMEDIATELY.
I HAVE REALLY BEEN PATIENTLY WAITING FOR THIS DEVICE FOR MORE THAN A MONTH AND I DO NOT FEEL AS THESE 2 PARTIES ARE TAKING ME SERIOUSLY HERE.
MIND YOU THAT I HAVE ALREADY BEEN BILLED OVER R255 AND I HAVE NOT YET RECEIVED OR USED THEIR DEVICE.
DO YOU THINK THIS IS FAIR ??????????????????????????????
Good day Zonwabile,
We sincerely apologize for level of service that you have received and for the inconvenience caused.
We have send your complaint to the relevant team for investigation, you will be receiving a call shortly.
Kind Regards,
DSV Management
Good day Zonwabile,
We sincerely apologize for level of service that you have received and for the inconvenience caused.
We have send your complaint to the relevant team for investigation, you will be receiving a call shortly.
Kind Regards,
DSV Management
Good Day,
Thank you for notifying us about your recent experience with DSV Mounties.
We sincerely apologise for the delay in delivery of your parcel, we have escalated the matter to our client and they have promised to give you feedback from their side .
We are unfortunately unable to assist you as we have not received your order from our client.
We value your feedback in terms of your experience with our staff as this assists us in improving our service delivery to our clients.
Regards
DSV Management
Good Day,
Thank you for notifying us about your recent experience with DSV Mounties.
We sincerely apologise for the delay in delivery of your parcel, we have escalated the matter to our client and they have promised to give you feedback from their side .
We are unfortunately unable to assist you as we have not received your order from our client.
We value your feedback in terms of your experience with our staff as this assists us in improving our service delivery to our clients.
Regards
DSV Management