SS
Sonja S
1 reviews | Active since Mar 2009
28 Apr 2023, 18:02
Most *********** courier service
Most *********** courier service. My package was out for delivery 3 days today. 2 days non delivery was apparently due to client not available for delivery which is utter nonsense I was home whole day both days. 1 day was apparently the driver was hold up on the road. So now I have to wait for the urgent document till after public holiday. When you phone the Nelspruit branch they don't answer when you eventually get through you are transferred to supervisor who doesn't answer. It's ridiculous
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DSV Road's replyOfficial
02 May 2023, 08:26Good day Sonja, We sincerely apologize for the level of service that you have received and for the inconvenience caused. We have sent your complaint to the relevant team for investigation. They will be contacting you shortly to resolve your delivery query or attend to your query requirements. Kind Regards, DSV Management
DSV Road's reply02 May 2023, 08:26
Official
Good day Sonja, We sincerely apologize for the level of service that you have received and for the inconvenience caused. We have sent your complaint to the relevant team for investigation. They will be contacting you shortly to resolve your delivery query or attend to your query requirements. Kind Regards, DSV Management