AH
Anthony H
1 reviews | Active since Feb 2010
22 Aug 2022, 14:48
Making customers hold indefinitely after asking them to phone back
Receive missed calls for delivery with reference. When you phone, they just put you on hold. Gave up after 15 minutes. You should be prioritizing customer who phone you back!
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Replies (2)
DSV Road's replyOfficial
22 Aug 2022, 14:52Good day Anthony Horne,
Kindly note that your review has been escalated to the relevant department and a team member will be in touch to resolve the matter as soon as possible.
Kind Regards,
DSV Management
Kindly note that your review has been escalated to the relevant department and a team member will be in touch to resolve the matter as soon as possible.
Kind Regards,
DSV Management
DSV Road's reply22 Aug 2022, 14:52
Official
Good day Anthony Horne,
Kindly note that your review has been escalated to the relevant department and a team member will be in touch to resolve the matter as soon as possible.
Kind Regards,
DSV Management
Kindly note that your review has been escalated to the relevant department and a team member will be in touch to resolve the matter as soon as possible.
Kind Regards,
DSV Management
AH
Anthony H's updateReviewer Update
29 Aug 2022, 15:39Although, they did respond, I have no confidence that the main issue will be resolved. They noted that they reviewed my call, and seemingly they were ok with the 15 minute wait time.
AH
Anthony H's update29 Aug 2022, 15:39
Reviewer Update
Although, they did respond, I have no confidence that the main issue will be resolved. They noted that they reviewed my call, and seemingly they were ok with the 15 minute wait time.