NM
Nkosikhona M
1 reviews | Active since May 2022
22 Jun 2023, 16:36
Lousy service
This is really me being nice by rating 1 star. Put in a request on the 11th of june for my discovery card to be delivered, kid you not, i have been waiting since then. They sent a text saying they would delivered on the tuesday following and no delivery and communication, only to receive a text that they will deliver the next day between 12pm-14pm being a thursday, driver calls at 10am to say he is by my gate๐๐. Im stunned and tell him that im not available atm cause they have said 12pm-14pm. Driver says he will come back later. Till date i have been receiving lousy apology smsโs followed by them saying they will deliver tomorrow. Its been tomorrow ever since.๐ฎ๐ฎ๐
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Replies (1)DSV Road's replyOfficial
23 Jun 2023, 14:32Good day Nkosikhona, We sincerely apologize for the level of service that you have received and for the inconvenience caused. We have sent your complaint to the relevant team for investigation. They will be contacting you shortly to resolve your delivery query or attend to your query requirements. Kind Regards, DSV Management
DSV Road's reply23 Jun 2023, 14:32
Official
Good day Nkosikhona, We sincerely apologize for the level of service that you have received and for the inconvenience caused. We have sent your complaint to the relevant team for investigation. They will be contacting you shortly to resolve your delivery query or attend to your query requirements. Kind Regards, DSV Management
