Lost parcel and late delivery

I upgraded my MTN phone on 30 August. DSV lost it. They have informed me in the past few days that they found it and want to deliver. I work away from home and made arrangements to be at home to take delivery today. After a phone call with Minnion at their offices and agreement that they would deliver, they didn't make the time. I am away in Cape Town, Durban and Limpopo next week and agreed that I would be able to wait tomorrow morning up to 10am for the delivery, otherwise they won't find me.

They have now lost my phone and failed to deliver on time and refusing for me to collect it (5 minutes from my house)

Minnion informed me that they will contact me tomorrow to make arrangements for another date. That will be about 3 weeks. I am so disappointed in them right now.

All I ask is that they deliver before 10am tomorrow. Why is that so difficult after they *****ed up twice now.