Laughably bad at logistics.

The telephonic operator goes to great lengths to interrogate your identity and schedule an appointment for delivery, only for the logistics department and drivers to completely muck it up.

I had a delivery scheduled for between 9 & 11 AM... By 12:15, I phoned DSV, and got put through to the driver, who told me he was on his way. He arrived at 12:45, and blamed the scheduling department for spacing his deliveries too far apart.

If your staff is that bad at planning logistics - why even bother scheduling a delivery appointment in the first place?