*** Service by DSV Mounties

I ordered my FNB cheque card early last week and 'hgfd\UTI Mounties called me on the 27th of June 2018 at around 1513hours arranging delivery for my card.An arrangement was made to deliver the card on the 2nd of June 2018 between 8 am and 12 midday since i will leave the house at Midday.I waited all morning and left the house at midday when DSV failed to deliver.I tried to call DSV on ********** 840 and had to hold on for some time before dropping the call.Well I have left the house a DSV driver called me at 1254 hours ,outside the arranged time.No delivery happened on the 29th and I called DSV at hours inquiring if they were going to deliver.I was on the phone for 3 mins 19 seconds until the phone was automatically cut.I called again 5 minutes later and was on the phone for 2 mins 48 seconds.On the 2nd of July 2018 at hours I was on the line with DSV call center for 7 mins 33 seconds and made arrangements for my card to be delivered between 8 and 10 am .No delivery was made.On the 3rd of July 2018 between 0947 and 0956 hours I was on the for over 15 mins.At 1021 hours on the 3rd of July 2018 I managed to get through to the call center where my number was taken and 14 minutes later a consultant called me and made another arrangement for the card to be delivered before 0930am on the 4th of July 2018.The delivery did not materialise at all.

On the 5th of July 2018 I made another call to DSV.Lo and behold I was informed that the card had been already returned to the DSV head office on the 3rd of July 2018 despite arrangements having been made for delivery on the 4th.Due to DSV Mounties *** service, not only did I waste my time waiting for nothing ,I used airtime and was on the phone for over an hour during the follow ups .