CM
CHARLEEN M
1 reviews | Active since Mar 2018
18 Dec 2019, 11:17
ITEMS NOT DELIVERED
I had placed an order on the 3rd December with Zando and have not yet received my items. The standard delivery time was 5-7 working days. It has now been 11 days. The order was shipped out on the 12th December and dispatched yesterday, the delivery address is only 16mins away from the depot that is holding my items. No phone lines seem to work and no can give me definitive answer that my order will be delivered today as this is the last day that i will be at this address. This is rather frustrating and terrible service that has been conducted!!! Not even DSV
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DSV Road's replyOfficial
19 Dec 2019, 10:44Dear Charleen,
We apologise for the level of service you've received with your parcel delivery. Your complaint has been escalated to the relevant team to resolve the issue as soon as possible.
Kind Regards,
DSV Management
We apologise for the level of service you've received with your parcel delivery. Your complaint has been escalated to the relevant team to resolve the issue as soon as possible.
Kind Regards,
DSV Management
DSV Road's reply19 Dec 2019, 10:44
Official
Dear Charleen,
We apologise for the level of service you've received with your parcel delivery. Your complaint has been escalated to the relevant team to resolve the issue as soon as possible.
Kind Regards,
DSV Management
We apologise for the level of service you've received with your parcel delivery. Your complaint has been escalated to the relevant team to resolve the issue as soon as possible.
Kind Regards,
DSV Management