Irritated and angry disappointed

Irritated and angry and sad

I’m writing this with a heavy heart and irritated well on Friday the 11th February 2023 I received call from dsv letting me they will be making a delivery 📦 on Tuesday the 14th /02/2023 I took a day off since at my work place they don’t allow personal deliveries 🚚 I waited the whole day until around 16h00 I called them I waited on the call for about 18/20 minutes before I got through the delivery department called the driver and the driver said his in my hood and my delivery will be delivered before 17h00 but to my surprise it was not delivered until I called in again today 15th/02/2023 only to be told my delivery was returned reason driver said I missed the appointment was unavailable was then transferred to the delivery department where I hold for almost 15min before I could get an agent mind you I’m using my own personal airtime since they couldn’t make any communication to me they wronged me but I’m the one calling them then I spoke to some guy at delivery then he told me his calling the driver he then connected the driver to the call the driver was so rude and when I asked him how was I unavailable when he didn’t even bother to call or even text he said there was actually a loadshading then continued talking to someone else and eventually hunged up on us then the agent guy also hunged up on me again I call with my airtime to make a follow up trying to find out what happened that why my parcel wasn’t delivered as promised the agent lady told me the same story that driver said I’m unavailable and they can’t deliver my parcel today I need to take another day off tomorrow 16th/92/2023 and wait for my delivery now my question is I need to take an off again to the delivery that might not come?🤷🏻♀️put my job at risk for dsv that can’t communicate what happens if it’s loadshading again like he said 🤷🏻♀️because I don’t control loadshading