KM
Katleho M
1 reviews | Active since Jan 2019
19 Dec 2019, 14:44
Inneficiency at its best
After having had a two week delay from Makro relating to my Purchase, I had received an sms notifying me that my package is with the entity in question and I was informed that my package will be delivered in 1-3 days. I had received this sms on 13 December 2019. We are on 19 December 2019 right now and I have been tracking my parcel and it is still at the warehouse. I have since then called DSV and the lady who I spoke to, Lekeisha Perry, said they have not located my package?? This is completely unacceptable. 6 days?? Inefficient much?
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DSV Road's replyOfficial
19 Dec 2019, 16:16Good day Katleho,
Please accept our sincere apologies for the level of service you have received. We have escalated your complaint to the Locker team to investigate and resolve the matter and revert with urgent feedback.
Kind Regards,
DSV Management
Please accept our sincere apologies for the level of service you have received. We have escalated your complaint to the Locker team to investigate and resolve the matter and revert with urgent feedback.
Kind Regards,
DSV Management
DSV Road's reply19 Dec 2019, 16:16
Official
Good day Katleho,
Please accept our sincere apologies for the level of service you have received. We have escalated your complaint to the Locker team to investigate and resolve the matter and revert with urgent feedback.
Kind Regards,
DSV Management
Please accept our sincere apologies for the level of service you have received. We have escalated your complaint to the Locker team to investigate and resolve the matter and revert with urgent feedback.
Kind Regards,
DSV Management