CN
Claudine N
1 reviews | Active since Mar 2022
20 Apr 2022, 14:14
*********** Services
My Nedbank Cards was handed over to them since the 8th of April. First Scheduled Delivery was 12th of April - Durban Floods - understandable. Second Scheduled 19th of April - till now I have made 30 plus calls and still no answer to why I have not received my delivery but according to Nedbank thry reported that I missed my appointment?? Their driver sent me an sms at 19h18 on the 19th that it was on route looks like a message they will screenshot to attach as proof of attempt as I see the most recent review has the same sms received but I still made myself available after 7pm but it was a failed promise again.
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DSV Road's replyOfficial
20 Apr 2022, 15:32Good day Claudine N,
We apologize for the level of service you have experienced. Kindly note that your review has been escalated to the relevant department and a team member will be in touch to resolve the matter as soon as possible.
Kind Regards,
DSV Management
We apologize for the level of service you have experienced. Kindly note that your review has been escalated to the relevant department and a team member will be in touch to resolve the matter as soon as possible.
Kind Regards,
DSV Management
DSV Road's reply20 Apr 2022, 15:32
Official
Good day Claudine N,
We apologize for the level of service you have experienced. Kindly note that your review has been escalated to the relevant department and a team member will be in touch to resolve the matter as soon as possible.
Kind Regards,
DSV Management
We apologize for the level of service you have experienced. Kindly note that your review has been escalated to the relevant department and a team member will be in touch to resolve the matter as soon as possible.
Kind Regards,
DSV Management