JS
Jonathan S

1 reviews | Active since Jul 2018

08 Jul 2022, 17:00

*********** & PUTRID SERVICE

On Wednesday 6th July 2022 a DSV driver came to deliver my package & I provided him with the required proof of Identification aswell as proof of residence, he does not do a biometric finger scan but says he is sending me an OTP which I waited for, low & behold the device that he used to send me the OTP was faulty & I never got the OTP, so clearly the issue is with DSV but as a consumer I am being inconvenienced because now I cant get my package because I cant provide him with the OTP that the device he is using to send to me is faulty now how STUPID is that, needles to say I never got my package & DSV is ignoring my e-mails by being non-responsive. DSV is by far the ***KEST courier service provider, If I had a choice I would never used but they were my Network providers choice.

DSV has no empathy for what we as the consumer goes though, 2 & half weeks I waited for my package & till this very minute I don't have my package as its with DSV who is ignoring my e-mails I send them asking when my package will be delivered.

DSV **** YOU.

0
Replies (1)
DSV Road
DSV Road's reply11 Jul 2022, 08:16
Official
Good day  Jonathan S

Kindly note that your review has been escalated to the relevant department and a team member will be in touch to resolve the matter as soon as possible.
                Kind Regards, 

DSV Management