*********** DSV from the bottom to the top!

As a FNB customer, I have been waiting since the 20th of February 2023 for the delivery of my card. I was courteous and on he first deliver, I rep**** by sms sayinh i am not currently home but will be available at 16:00, this was then automatically marked as unsuccessful. Not even sure if the sms was received as follow smses die not go through. Then on he second and third attempts, the guy doing the delivery never called my phone as per instruction, and each time (3 times in total) marked my delivery as unsuccessful, causing another 3-5 days delay, as it has to be rescheduled. It has been 15 days since the first scheduled delivery.

My bank thinks I am an idiot, cause why would I not want to receive my card!!! They ckeep ons sending messages via the app to inform me that they received notification that I missed my delivery and that I okase should reschedule.

And please do not think that you can call DSV road's call centre and be helped! They make you wait 10 minutes on call, then when you want to speak to a manager, they are all busy and will call you back. I am still waiting for this call back from management.

Let's see if today will go better with the delivery...

I want to urge FNB to make use of another courier service to deliver their cards, because DSV is useless.