*********** call centre and customer service

My new phone was supposed to be delicered yesterday between 10 and 12 and by 17h00 nothing had been delivered. i called the call centre and was told I have to call DSV Mounties and find out MYSELF what was going on. At 17h45 a lady contacted me from DSV Mounties to say that their car deliverying our goods had been hijacked. To date no one has been curtious enough to call me and tell me what is going on. I've tried for the past hour to get in contact with MTN direct and DSV Mounties and no one is able to assist. MTN tell me to call delivery department and DSV Mounties tell me to call MTN direct. THIS IS UNACCEPTABLE TREATMENT AND THAT THE PROBLEM HAS BEEN MADE MINE TO SORT OUT! THE INCOMPETENCE OF BOTH THESE COMPANIES IS UNACCEPTABLE!!!! I am leaving for overseas on Saturday and need my phone. Ive had to wait for stock of the phone to first and now my order has been hijacked. This is totally unacceptable and disgusting customer service