*********** Agents and Bad Service

I send my clients their products on Sunday 12th of March 2023 from Pretoria Annlin to Mamelodi, Pretoria to this day my client have not their products. I finally called their customer center 8:45 am on Friday 17 March as I didn't understand why does it take so long to deliver a parcel in the same City and I was told it doesn't show any information for scheduled delivery after it was collected on Monday 13th March at 10:07 in Annlin but Ignecia Kau said that there's no "posibility" of the parcel being delivered on Friday it will get delivered today ( 20 March) it's 11:55 I confirmed with my client that she still didn't receive her products. I then called the customer service and was told it will be escalated to management... mind you It was escalated on Friday to Choene Monyamane who takes forever to respond to emails and only promises to give feedback but till now I don’t have any feedback for PAKAD**********2 I'm now convinced that my parcel is lost and DSV Truly speaking for a big company like this your service is bad!!!. Ooh wow the attitude of your agents in that call centre it is very clear Nobody cares...Fellow people please think twice before using this company.