Incompetency from your staff

Hi Guys Can someone please assist me from your people’s incompetence, the service that I have received from Tintswalo Chauke and Alvin Hansen has been below par 1. On Monday the 6th of May 2019 I called at around 8am and spoke to Alvin Hansen asking is it’s okay to change my delivery address to my WORK address because I’m going to work, he obliged and changed everything. 2. Within 30 minutes Tintswalo Chauke sent a mail that the delivery will be re-routed to my work address. 3. On Tuesday the 7th, she sent me a mail asking account number of Pro-Shop, I called and spoke to Cameron Thameiram who apologized for the 2 guys who changed my address without telling me that I need to find the account number of ProShop. In the end we agree that they must change the address to my old one that was provided by Pro-Shop. I then sent a mail with the old address to Tintswalo Chauke, who read the mail and never rep****. It’s been 3 business working days I’m still for my parcel, please sort out this incompetency, this is unacceptable.