Incompetency

I have been dealing with DSV since I started with the company when they were still UTI and it has been a nightmare. On numerous occasions I have requested for collection after struggling to get through and the parcel wouldn't be collected. What annoys me the most with DSV Is the lack of communication!! That ****s me because if you know that you did not deliver the service you are being paid to deliver, the least you can do is communicate and not wait for your customer to be the one to call and ask why you did not deliver or collect. I dealt with Collin Webster who is the supervisor in the customer service department and can I just say, he is just as bad. Out of the couple of queries I had with DSV, this is the second one he is "handling for me'' when you demand to talk to him and he does not even bother to call you back and when you call yourself, he is NEVER available and you leave messages till you turn blue on your face, the last one I left was with Morne Louw. He (Colin Webster) promised me this morning that he would speak to Morne Kaizer to authorize a same day delivery for a parcel they were supposed to collect on the 26.02.18 @14:40 but never did and I was told when I called that the driver said he wouldn't have enough time to collect. How about communicating this to the customer? I have been asking this question so many times and no one seems to care!!! The agents don't have enough information when you ask them and the supervisors also. Its a nightmare!! I am working on cancelling the company account with DSV and find a company that values their customers and delivers. We cannot afford to have such incidents every now and again with nothing being done. We are running a business and you guys make us look ***********! Your customer service agents and supervisors do not care about clients and its so sad because due to that, you will lose business. Check my account and you will see how I got to this point. You guys are ***********!!