Incompetence! Delay in delivery

My cellphone contract with MTN was approved on 31 March! My cellphone was taken to Newcastle when it was not supposed to go there so they had to send it to Durban, I waited a week the. I tried communicating with them again, they said they only deliver on Tuesdays in my area (Msinga). Okay? I wait another week, fine there were the heavy rains so I had to wait again for the following Tuesday which is today, still no communication but I have been chasing after dsv with no success, no answer🤷🏽♀️ Fine, eventually I get a hold of them again today and they tell me I now have to wait for Tuesday again, which is another week. It has been a whole damn month and I’m really getting sick of this incompetence from dsv. I’m the one that makes an effort to even communicate.

I do not have a proper cellphone, this phone is meant for business. I’m behind with so many things