Inability to deliver my credit card

I had a card delivery botched by UTi Mounties last week where I was informed by Virgin Money that my card was delivered to my branch. I went in to the branch only to find that my card was not delivered. The bank re-ordered the card and I was expecting delivery this week. Shockingly I received a call from UTi asking me to confirm delivery details. This is now the third time you will delivering the card to my branch. <br> <br> How can you not have the address details. Can you not get the information from your client i.e Virgin Money? Do you have no systems or business processes in place? Sloppy service. I'm still waiting fir delivery for my card by the way. When can I expect delivery?