Immature Service Delivery

Fnb's supplier UTI corriers fails to deliver my fnb cheque card for 4 weeks now and they made several unfulfilled agreements on the phone to specify dates they will deliver my card. When I call them to ask about my card delivery they all tell me different stories and tell me that their system says I refused faced to face delivery, I asked to to review our recorded conversations for proof if I did refuce face to face delivery as they assume. Hense they do not make any means of contacting me to inform me if they will be able to deliver or not, I am the one who does the calling. Today I called again and a very rude man had the nerve to tell me that theres nothing he can help me with.