I’m extremely disappointed with the service I’ve received

I’m extremely disappointed with the service I’ve received. Your staff repeatedly call without speaking, leaving me to chase answers and initiate contact. This is inefficient and unacceptable. I’ve spent unnecessary time resolving issues that should’ve been handled professionally on your end. To make matters worse, I receive texts claiming you’ve tried contacting me multiple times—despite my calls and availability. I phoned your office again this morning, waited nearly five minutes, and still couldn’t get help. This isn’t difficult; you’ve made successful deliveries before. I expect a prompt resolution and a clear explanation. Kindly ensure future communication is handled by competent personnel who are prepared to speak and assist directly.