AM
Alisha M
1 reviews | Active since Sept 2022
09 Feb 2023, 13:34
******** service delivery
The worst courier company in history
I upgraded a contract through MTN and was to receive a device from MTN through DSV
When I call DSV to track the device I am told that according to DSV MTN requested a return on the device when I called MTN they told me Dsv returned the device because they couldn’t get a hold of me
Mind you I have received no calls from Dsv, and further more the number they were to use to contact me is provided to them from MTN
This company has poor work ethic in every regard!!!
Now because of DSVs ignorance I must submit a whole new application and wait again for my device which Will unfortunately be going through Dsv again
This is really horrible service
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Replies (1)0
Replies (1)DSV Road's replyOfficial
10 Feb 2023, 11:36Good day Alisha,
We sincerely apologize for the level of service that you have received and for the inconvenience caused. We have sent your complaint to the relevant team for investigation.
They will be contacting you shortly to resolve your delivery query or attend to your query requirements. Kind Regards, DSV Management
We sincerely apologize for the level of service that you have received and for the inconvenience caused. We have sent your complaint to the relevant team for investigation.
They will be contacting you shortly to resolve your delivery query or attend to your query requirements. Kind Regards, DSV Management
DSV Road's reply10 Feb 2023, 11:36
Official
Good day Alisha,
We sincerely apologize for the level of service that you have received and for the inconvenience caused. We have sent your complaint to the relevant team for investigation.
They will be contacting you shortly to resolve your delivery query or attend to your query requirements. Kind Regards, DSV Management
We sincerely apologize for the level of service that you have received and for the inconvenience caused. We have sent your complaint to the relevant team for investigation.
They will be contacting you shortly to resolve your delivery query or attend to your query requirements. Kind Regards, DSV Management
