PD
Pieter D
1 reviews | Active since Dec 2021
08 Nov 2022, 05:39
Icompetent DSV
The Track and Trace system of DSV indicate that my parcel is at the Cspe Town Branch since 1 November 2022. According to Mary of their customer service it is on its way to Newcaste since 1 November 2022. No response indicating what mode of transport can take 7 days to travel the distance. No indication why their Track and Trace system indicates that the parcel is still in Cape Town. If annyone has a choise, DONT USE DSV!
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DSV Road's replyOfficial
08 Nov 2022, 07:08Good day Pieter D, We sincerely apologize for the level of service that you have received and for the inconvenience caused. We have sent your complaint to the relevant team for investigation.
They will be contacting you shortly to resolve your delivery query or attend to your query requirements. Kind Regards, DSV Management
They will be contacting you shortly to resolve your delivery query or attend to your query requirements. Kind Regards, DSV Management
Best regards,
DSV Road's reply08 Nov 2022, 07:08
Official
Good day Pieter D, We sincerely apologize for the level of service that you have received and for the inconvenience caused. We have sent your complaint to the relevant team for investigation.
They will be contacting you shortly to resolve your delivery query or attend to your query requirements. Kind Regards, DSV Management
They will be contacting you shortly to resolve your delivery query or attend to your query requirements. Kind Regards, DSV Management
Best regards,