CW
Carmen W
1 reviews | Active since Jul 2017
14 Sept 2022, 16:14
I would like to write a review about DSV Road - i struggled from booking the collection on the 7th to it only being collected today - continued comments of failed collection incorrect vehicle - the parcel was only 60cm x 60cm x 60 cm weight of 80 kg
I would like to write a review about DSV Road - i struggled from booking the collection on the 7th to it only being collected today - continued comments of failed collection incorrect vehicle - the parcel was only 60cm x 60cm x 60 cm weight of 80 kg. i have never experienced worse service from a courier - i would never recommend DSV to anyone and will never use them again - Last note the call centre is beyond ***********
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DSV Road's replyOfficial
15 Sept 2022, 06:54Good day Carmen Van Wyk,
We sincerely apologize for the level of service that you have received and for the inconvenience caused.
We have sent your complaint to the relevant team for investigation.
They will be contacting you shortly to resolve your delivery query or attend to your query requirements.
Kind Regards,
DSV Management
DSV Road's reply15 Sept 2022, 06:54
Official
Good day Carmen Van Wyk,
We sincerely apologize for the level of service that you have received and for the inconvenience caused.
We have sent your complaint to the relevant team for investigation.
They will be contacting you shortly to resolve your delivery query or attend to your query requirements.
Kind Regards,
DSV Management