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Gretel O
1 reviews | Active since Sept 2014
22 Dec 2022, 14:50
I would like to write a review about DSV Road HP038 Really really disappointing service on ALL levels
I would like to write a review about DSV Road HP038 Really really disappointing service on ALL levels. Parcel was booked for overnight delivery on Sunday. Parcel GGVTS***2 Collected Monday for delivery Tursday before 5. It was only delivered 2 days later on Thursday. Consignee offered to fetch it at warehouse, but was not allowed to. I will not be able to confidently trust DSV with my valuables again. Absolutely NO stars for you. Took two days and numerous phone calls and emails before I got any response.
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DSV Road's replyOfficial
22 Dec 2022, 15:01Good day Gretel,
We sincerely apologize for the level of service that you have received and for the inconvenience caused.
We have sent your complaint to the relevant team for investigation.
They will be contacting you shortly to resolve your delivery query or attend to your query requirements.
Kind Regards,
DSV Management
DSV Road's reply22 Dec 2022, 15:01
Official
Good day Gretel,
We sincerely apologize for the level of service that you have received and for the inconvenience caused.
We have sent your complaint to the relevant team for investigation.
They will be contacting you shortly to resolve your delivery query or attend to your query requirements.
Kind Regards,
DSV Management