I wish to express my total dissatisfaction with DSV courier service

I wish to express my total dissatisfaction with DSV courier service. I was informed my parcel would be delivered on a certain day before 17h00, as the parcel needed to be delivered to a street address, I stayed at home the entire day waiting for the delivery, but this never transpired. The next day, I contacted DSV and explained this to them, I was promised the local branch would contact me, and I'm still waiting for the branch to contact me, 1 week later. Day 2 was exactly the same, I stayed at home, no delivery. I contacted DSV and offered to collect the document from the local depot, and it was explained to me that this is not permitted. The document must be delivered to the specified address, and an identity document is required as proof. Day 3 still no delivery to the stipulated address. Extremely poor service. The parcel was delivered to a different complex, a complex i do not even live in. It was left with security, and no identity document was required.