Hellopeter
Share Your Experience
TL
Takalani L

1 reviews | Active since Dec 2018

14 Dec 2018, 10:35

I DONT KNOW HOW DSV IS STILL IN BUSINESS

We get a new phone,And they send the phone the 1/12/2018 out to the courier company DSV.

I call and say they will delivere it on thursday the 13/12/2018

They never delivered my parcel. So i call them and im told my delivery was cancelled by one of their employees by the name of Dikgapha,to my surprise i dont know wh my delivery was cancelled so i ask for a manager,get put on hold for over 30 minutes i sent them an email later that day and one of their guys,a very respectful gentleman tells me the parcel will be delivered today 14/12/2018.

at 9am 14/12/2018 i get a call from a rude driver (Vusi) he tells me he cant deliver my parcel because he forgot the swiping machine. i tried calling DSV and i just keep getting put on hold and no word from DSV about my parcel.

The worst delivery company is south Africa and still parcel.

So now we don’t get anny feedback from them.

0
Replies (2)
DSV Road
DSV Road's reply14 Dec 2018, 11:42
Official
Good day Takalani, 

We sincerely apologize for level of service that you have received and for the inconvenience caused. 

We have send your complaint to the relevant team for investigation, you will be receiving a call shortly. 

Kind Regards, 

DSV Management 
DSV Road
DSV Road's reply15 Jan 2019, 12:38
Official
Good Day Takalani,
 
Thank you for notifying us about your recent experience with DSV Mounties.

We sincerely apologise for the delay in delivery your parcel.
We have escalated the issue to the relevant department to address in order to prevent the issue from occurring again.

Your parcel has since been delivered as arranged.
We value your feedback in terms of your experience with our agents as this assists us in improving our service delivery to our clients.
 
Regards
DSV Management