I been waiting on a delivery from Durban to Capetown and online it showed delivery 1st Feb by 5pm

I been waiting on a delivery from Durban to Capetown and online it showed delivery 1st Feb by 5pm. I never got the delivery. The online status was not updated. So that meaning your tracking was of no use to me. Then I dealt with two ladies who could tell me nothing much. Just took details and said will mail the distribution center. However I dealt with a third lady named Nosipho Ngqoboka and she could get back to me within 20 min to give me feedback. She was competent and knew its important. The other two ladies could do with some training because the way they dealt told me nothing much and that will have customers go look to use other courier companies