CD
Corinne D
1 reviews | Active since Nov 2021
14 Aug 2023, 11:05
I asked for a parcel to be rerouted
I asked for a parcel to be rerouted. It was not. It arrived at our home after I had informed the customer support that we were out of town. Our neighbour was asked to receive it by DSV. This was not the arrangement!
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DSV Road's replyOfficial
14 Aug 2023, 12:10Good day Corinne Davies , We sincerely apologize for the level of service that you have received and for the inconvenience caused. We have sent your complaint to the relevant team for investigation. They will be contacting you shortly to resolve your delivery query or attend to your query requirements. Kind Regards, DSV Management
DSV Road's reply14 Aug 2023, 12:10
Official
Good day Corinne Davies , We sincerely apologize for the level of service that you have received and for the inconvenience caused. We have sent your complaint to the relevant team for investigation. They will be contacting you shortly to resolve your delivery query or attend to your query requirements. Kind Regards, DSV Management