SW
Sue W

1 reviews | Active since Sept 2019

06 Feb 2023, 15:52

How on Earth do they get customers????

Impossible to register with for Takealot purposes. I was told Takealot was difficult to deal with but DSV has to take the cake.

This is the email I got; the phone number offers no options to register, the 6th person was helpful. The website does not exist.

From: ZA.SHA Customer Service - DSV <***> Sent: Thursday, 02 February 2023 14:50 To: *** Subject: Automatic reply: Takealot Courier Registration

Dear Sender Thank you for submitting your request. We hereby acknowledge receipt of your request and will be in touch with you shortly. We at DSV Road pride ourselves on building long-term partnerships and making every effort to ensure your parcels are collected and delivered on time and in excellent condition. At present our agents are working tirelessly to process all requests and answer all queries. We appreciate your patience during this process and we endeavor to meet your request before the close of business today. If you do not receive a response within 24 hours, please call our National Contact Centre on ***, and we will gladly assist. Please be advised, our business hours are from 07:00 until 18:00 Weekdays. You may book a collection, track a parcel or obtain a quote at any time through our easy to use online portal- ClientZone. To register please visit our website: https://clientzone.za.dsv.com/ Regards Distribution Desk National Contact Centre DSV Road DSV South Africa (Pty) Ltd 7 Edelbert Avenue Florida Glen Gauteng South Africa +***0 Switchboard +***0 Customer Service *** www.za.dsv.com

0
Replies (1)
DSV Road
DSV Road's reply06 Feb 2023, 16:27
Official
Good day Sue,

We sincerely apologize for the level of service that you have received and for the inconvenience caused. We have sent your complaint to the relevant team for investigation. 

They will be contacting you shortly to resolve your delivery query or attend to your query requirements.  Kind Regards, DSV Management