JL
Janet L

1 reviews | Active since May 2015

23 May 2018, 16:46

How are you guys still in business?

DSV has had my FNB bank card for 6-7 working days now. They've been trying to get hold of me on a Durban number, when they are delivering in Gauteng?!?!? Although they somehow managed to get my cell number today.

0
Replies (2)
DSV Road
DSV Road's reply24 May 2018, 07:45
Official

Good day,

We sincerely apologize for level of service that you have received and for the inconvenience caused.

We have sent your complaint to the relevant team for investigation.You will be receiving a call shortly.

Kind Regards,

DSV Management

DSV Road
DSV Road's reply28 May 2018, 12:04
Official

Good Day Janet,

Thank you for notifying us about your recent experience with DSV Mounties.

We sincerely apologise for the delay in the delivery of your parcel.

We have taken this up with our client, in order to ensure that updated contact numbers are received.

Your parcel has since been delivered as arranged.

We value your feedback in terms of your experience, as this assists us in improving our service delivery to our clients.

Regards

DSV Management