HORRIFIC SERVICE FROM DSV

My name is Samantha. I am a UNISA student who has been waiting for her study material since the 5th of Feb 2018. I phoned the call center to enquire about my delivery and was told that it will take 6 days for my order to be dispatched. I was then asked to call back the following week if my parcel had not been delivered yet. On Friday the 16th of Feb I phoned the call centre (MORE THAN 6 DAYS HAD PASSED) to enquire about my parcel and was told that it's been out on delivery from the 14th. I then requested to collect my parcel but then was told that the driver is on his way. I have since been WAITING for him from Friday to deliver my study material. Could someone please get back to me ASAP as to where my package. I have deadlines to meet.