Horrific experience

DSV delivered my new MTN router and sim on the 8/12/2021. They took a copy of my id and proof of address. When i called in on the 9/12/2021, after trying their Durban offices for an entire day, i spoke to Kiasha. The lady promised to check if my RICA was captured and get back to me. Im still waiting. Its been over 2 working days and my MTN sim is still not working. Im extremely frustrated. I cannot get a hold of DSV AS THEY DONT ANSWER THEIR PHONES. As for MTN, THEY HAVE BEEN ESCALATING THIS FOR 2 DAYS. FOR 2 DAYS IM WAITING. IVE MADE NUMEROUS CALLS. BOTH COMANIES ARE USELESS. TO THINK IM A MTN CUSTOMER WITH MY 4TH CONTRACT. IS IT SO HARD TO PROVIDE SERVICE TO YOUR CUSTOMERS. DSV AND MTN CATCH A WAKE UP