Horrible services from drivers and consultants including management

Horrible service from DSV drivers and they consultants ,I received a call advising that my delivery is scheduled for today between 13:00 and 15:00 and I’m told the driver will call 30 minutes before delivery time. The day of the delivery the driver doesn’t call and when I contact the call centres I’m advised by Celina that the driver called me 5 times which is a lie and she insinuates that I’m lying.Celina was very rude and dismissive,she couldn’t wait to hang up the phone and did not help at all instead she escalated the situation. I’m very disappointed with DSV because why arrange and not honour now I must be inconvenienced by DSV and wait for another delivery day.The service is absolutely atrocious to say the least. When I requested to speak to manager ( Thando) I was advised she will me back of which she didn’t as always. It’s sad that service providers use you for our deliveries and we have to keep up with the horrible service that you provide