Horrible service - year in, year out

DSV must really have the biggest egos if they don't read reviews on this platform as well as google reviews. How can a company be so horrible! As per reputation, they only texted on the day, that the driver was on the way to deliver my card - no prior arrangements whatsoever. No comms for a ref number, absolutely nothing! I called their office - no answer. The driver called & I had to go out for a Dr's appointment so I was not at home. I told the driver to tell his office people to learn to communicate. On the following day, quite a character called me & asked if I was sure of my address, like....oh my. That person was rude on the phone & also hung up. I don't want any apologies & generic responses, just do better.