Horrible Service !! Poor Feedback !!

I honestly can not understand how it can take more than a week and a half to deliver a card to my requested branch! If I had known this before my application I would have chosen a different bank besides ABSA (All because of UTI Monties Division) - The worst part is that they only attempted to call me ONCE!! In return I have called countless times and have been promised a call back. Your agents may not have a direct line (which makes no sense) but at least have the decency to act on your promises - calling someone once for something as important as this is extremely rude and inconsiderate. We are all busy yet that will never be an excuse for bad service!!!!