Horrible Service

I app**** for a data contract with one of the network service providers. The DSV agent called me to expect my delivery on Thursday 19/10/2023 and somehow forgot to mention that they need certain hard copies when delivering. I was called again by to re-arrange for delivery on Monday 24/10/2023. The driver didn't come. When I called DSV today being the 24/10/2023 I was informed by DSV that the driver attempted delivering to no success and I know for a fact that he didn't come. I'm cancelling this contract simply because DSV failed to deliver when they were supposed to. It is because of DSV that this service provider has now lost a customer. Pathetic service at DSV.